Client Technical Advisor

£18,775 - £22,000pa DOE

+ Employee benefits

Chipping Campden, Gloucestershire

Consulting Technology

Supporting food manufacturers and retailers with product innovation including: rheology, new product development, value optimisation, instructional development, pilot plant, quality and food safety manufacturing, thermal processing, new technologies, and regulatory affairs.

Consulting (Technology)

Position

To receive and manage enquiries for Consulting Technology from clients mainly by phone & email. The job holder will have ownership of the enquiry from initial receipt, logging the enquiry onto CRM, passing the enquiry to a relevant expert, following up progress when required, updating CRM to include actions taken and time spent.

The job holder to provide the highest level of client service with a sales-minded attitude while ensuring an excellent client experience, whilst continuously developing and improving our positioning as a ‘Partner of Choice’.

Requirements

Ability to communicate internally & externally at all levels

Ability to assess, question and understand client’s needs to fulfil their requirements

Ability to manage time & prioritise work to achieve goals

Ability to work on own initiative and within a team

Self-motivated to achieve KPI targets

Commercial awareness

Excellent telephone techniques and listening skills

Strong computer skills including MS Office & CRM systems (desirable)

Benefits

Reward platform with employee discounts and rewards
25 days holiday + 8 bank holidays
Buy and sell holiday scheme
A generous work save pension scheme, with employee contributions matched by the company up to 10%
Culture focus around work/life balance (early finish Fridays)
Subsidised onsite restaurant

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