Member service accounts

How to get the best from your Members Service Account (MSA)

• Understanding your MSA
  At the start of each membership year 20% of your membership fee is automatically placed into a Members Service Account (MSA) which we open for you. The funds in your MSA can be used for a variety of applications and enables you to speed up your dealings with us by cutting down on administration.
• What can MSA be used for?
  The funds in the MSA can be used against most of our services including technical, scientific and legislative advice or enquiries, consultancy, contract work, training courses, symposia and Campden BRI publications. Please note that unless otherwise agreed in writing our services are supplied to our standard Terms and Conditions of supply of goods/services (as amended from time to time), a copy of which can be provided by request or downloaded here. Please note: You are not able to set MSA against your next Membership fee Invoice.
• How to use MSA
  You can request to use the funds of your MSA for any of the above mentioned services: all you need to do is advise the person you are dealing with, by telephone or email that this is what you require.
  
  – When I call/authorise use of my MSA what information should I have to hand?
  It is really helpful to know your Membership Number. This is a 6 digit number beginning with 88 e.g. 88XXXX.
  
  – Do I need authorisation from within my own company to access the funds in the MSA?
  Some member companies control the use of their MSA by stating that authorisation for use must be obtained in advance. If you wish to do this please contact Angie and an authorisation note will be placed on your account. If your company has done this you will be advised who you need authorisation from when you wish to use the account.
• What is the procedure when the account balance is running low/out of funds?
  If your account is running low you may have insufficient funds to pay for the service you require. Similarly, if Campden BRI personnel advise you that your account has run out of funds, then the solution is a Top Up of the account.
  
  
• How can I check my current MSA balance and/or top up my balance?
  You are able to view your current MSA balance by logging into 'My account', alternatively you can call Angie on +441386 842061 (or email angie.deaves@campdenbri.co.uk) who will be happy to advise you of your current balance.
  
  You are able to 'top up' your account at any time, please call Angie on +441386 842061 or email angie.deaves@campdenbri.co.uk and she will arrange this for you. The minimum amount you can top up the account with is £500 – there is no upper limit. Please take into account your usage rates and when you are next due for renewal. You may need to provide a Purchase Order Number if required by your organisation. Call Angie if you would like to discuss this further.
• Is my remaining balance carried over into my new membership year?
  Only funds remaining from a purchased ´Top Up´ will automatically be carried over into your new membership year. If you have not made a top up and have some of your 20% allowance remaining - this will not be carried over! So please ensure that you spend it within time.
• Need any help or assistance?
  If you want to discuss membership or anything related to MSA or Top Ups please contact Angie : Tel +44(0)1386 842061 email angie.deaves@campdenbri.co.uk.