COVID-19 secure workplace

We continue to offer a range of training options so that you can continue to learn and develop.

Online courses – We are delivering tutor-led training courses online. Find out more

Face-to-face training – from August we have resumed our one- and two-day training courses on site. We’ll be doing so while observing social distancing and safety measures. View programme. From October we expect to be able to deliver all of our full schedule of courses.

Book now with no risk – you can book on to our courses with the confidence that we will not charge cancellation or transfer fees if COVID-19 impacts on a future course date.

Tailored training – We also provide tailored training for your teams online or face to face

If you have any queries, email or call +44(0)1386 842104

Please view our training and development programmes listed below, and book with confidence .

Root cause analysis

This course can be run as a tailored option for those who have a number of staff who would benefit from the training or if you would like to register your own interest to attend this course on the next available date please complete the enquiry form

Watch a tutor talk about the course

Benefits of attending

This highly interactive course covers the background and definitions of Root Cause Analysis (RCA). Issue 7 of the BRC Global Standard for Food Safety identifies the significance and importance of RCA and the requirements of the standards and legislation are explored.

Key clauses of this updated standard require effective Root Cause Analysis to be documented and carried out.  Root Cause Analysis focuses on uncovering the true causes of problems rather than the symptoms.

This one day course would benefit an individual or group members from an organisation, right across the entire range of roles from Technical to Engineering, Manufacturing, Logistics and Management. 

If you have a small team that would benefit from the training, we are able to offer a discounted rate for group bookings of 3 or more delegates for this course - please contact the training team for more information.  Alternatively the course can be delivered at a client's site for larger groups.

Training Course content

  • A participative case study helps to explain the problem solving process as well as the identification and use of various RCA tools.
  • Methods of Root Cause Analysis such as Brainstorming, Ishikawa, Mind maps and 5 Whys are looked at, as are effective brainstorming techniques.
  • Delegates will learn about the key stages of problem solving, and the human factors that impact on RCA.
  • Team selection and attributes of the RCA team will then enable attendees to better manage and understand their own organisations RCA system.
  • The implementation of effective techniques as part of an organisations continual improvement loop and corrective actions are also highlighted.

Delegate Feedback (November 2019)

  • Tutor really successful – Engaging, entertaining and extremely knowledgeable.
  • I’ll now change how I try to establish root cause, as well as try to identify all root causes.
  • I'm now better equipped to challenge RCA’s supplied by our factories to retailers and to support the company to improve overall.

This course can be customised and is available in house

Event Director - Richard Leathers

Further information

Our training team will be happy to help with any enquiry on +44(0)1386 842104 or at

Useful training links