IT/Service Desk- Temporary

£Competitive

Chipping Campden, Gloucestershire

Support Services

Our support services cover all non-scientific business needs, including: IT, finance, HR, compliance, governance, legal and risk, facilities and engineering, catering, sales, marketing, and scientific affairs

IT Team

Working with a dedicated team of IT professionals, you will be providing first and second line support to over 320 end users. This role is based onsite in Chipping Campden, Gloucestershire.

Due to our rural location, you must hold a valid driving license and your own transport.

Working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am-4.30pm.

What you’ll be doing

Provide IT systems and user support as part of the team, with a focus on ensuring the users business needs are met, and offering 1^st and 2^nd line technical assistance to our user base.
Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
Build relationships with end users to increase IT presence & visibility across Campden BRI.
Provide documentation and user training where appropriate.

What we’re looking for

IT qualification.
Experience in IT Services / Operations
Any knowledge or previous experience with Azure and / or Intune would be beneficial
Experience supporting Microsoft 365 environments with good understand of their features
Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices
Strong understanding of computer security and Active Directory
Excellent customer service and communication skills with end users

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