Purchasing publications – terms and conditions
(These apply to all publications unless otherwise stated)
Dispatch and delivery
Hardcopy orders are usually despatched within 5 working days of receipt by Royal
Hardcopy overseas orders are sent by Royal Mail international tracked and signed.
If this is not available or there are other postal issues within a country Campden BRI recommends clients
consider electronic delivery.
If a hardcopy publication has not been received after 6 weeks please contact Campden
BRI who can provide the tracking details.
Electronic delivery is available to all destinations
If a new edition of a publication is published within 6 months of your purchase of
the previous edition a complimentary copy of the new edition will be provided on request.
Returns (hardcopy delivery)
If you are not completely satisfied with your purchase, you may return your book or
publication within 30 days. Please ensure
that the item is returned in its original state for a full refund. Please contact publications on
+44(0)1386 842000 to discuss prior to returning any item.
How to return
You can pack and send your return to:
Gloucestershire, GL55 6LD
Please obtain receipt of proof of postage.
If you receive a damaged item, please contact us and we will ensure that you receive
Return a wrong item
If you are sent the wrong item, please contact us and we will ensure that the correct item is dispatched to
Returns (electronic delivery)
As it is not possible to return publications delivered as electronic copy please ensure the correct item is
When you make an enquiry or complete a form on our website, we need to collect
information from you in order to fulfil your request. All such information is processed in accordance with
data protection legislation.
Click here to read our privacy notice.
We never provide personal details to third parties for mailing or marketing
purposes. Should you have any questions about use of your personal data please contact
Terms and conditions
In addition to the above provisions, publications are provided in accordance with our terms and conditions.