Purchasing publications – terms and conditions

(These apply to all publications unless otherwise stated)

Dispatch and delivery

UK delivery

Hardcopy orders are usually despatched within 5 working days of receipt by Royal Mail.

Overseas delivery

Hardcopy overseas orders are sent by Royal Mail international tracked and signed. If this is not available or there are other postal issues within a country Campden BRI recommends clients consider electronic delivery.

If a hardcopy publication has not been received after 6 weeks please contact Campden BRI who can provide the tracking details.

Electronic delivery

Electronic delivery is available to all destinations

Updated publications

If a new edition of a publication is published within 6 months of your purchase of the previous edition a complimentary copy of the new edition will be provided on request.

Returns (hardcopy delivery)

If you are not completely satisfied with your purchase, you may return your book or publication within 30 days. Please ensure that the item is returned in its original state for a full refund. Please contact publications on +44(0)1386 842000 to discuss prior to returning any item.

How to return

You can pack and send your return to:

Publications
Campden BRI
Station Road
Chipping Campden
Gloucestershire, GL55 6LD
UK

Please obtain receipt of proof of postage.

Damaged items

If you receive a damaged item, please contact us and we will ensure that you receive a replacement.

Return a wrong item

If you are sent the wrong item, please contact us and we will ensure that the correct item is dispatched to you.

Returns (electronic delivery)

As it is not possible to return publications delivered as electronic copy please ensure the correct item is ordered.

Personal data

When you make an enquiry or complete a form on our website, we need to collect information from you in order to fulfil your request. All such information is processed in accordance with data protection legislation. Click here to read our Privacy Statement.

We never provide personal details to third parties for mailing or marketing purposes. Should you have any questions about use of your personal data please contact dpo@campdenbri.co.uk

Terms and conditions

In addition to the above provisions, publications are provided in accordance with our terms and conditions.

Publications

Check out Go to our checkout page to view or order the items in your basket
Delivery and returns Find out about our dispatch and returns policy for publications and books
Member access R&D reports The output from our research programme is published through a series of R&D reports
Food product specifications Member complimentary access to Campden BRI Food Quality Specifications
Campden lectures Lectures from industry leaders available as podcasts.
Discounts See what discounts are available on our books and publications.

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