Sensing brands - Aligning brand expectations to the emotional customer experience
Date presented: 24 May 2017 - 27 minutes
This presentation reviews the role of sensory branding in brand development and explains why understanding emotions is vital for connecting brands with consumers. It also considers Campden BRI's approach to sensing brands. Presented by Peter Burgess and Sarah Thomas (Campden BRI) and Simon Harrop (Founding Director, The Aroma Company)
Peter joined Campden BRI in 2003 and was appointed Head of Department for Consumer and Sensory Sciences in 2005 where he is responsible for the delivery of both contract consumer and sensory testing and ongoing research for industry and public sector clients.