M&S Quality Way - Embedding Quality into the Factory

Delegate feedback (2025 & 2026):

• Brilliant course, lots of knowledge and experiences shared, an engaging tutor.
• Tutor had an excellent understanding,  knowledge and examples.
• Tutor really engaging and supportive, supported and encouraged debates, provided examples to aid understanding, and happy to answer questions.
• Course will give me the tools to roll out through the business. Tutor was ace!  Energetic, clear to understand, made it fun and easy to understand.
• All content was informative and a great introduction to M&S.
• Tutor brilliant, very engaging and clear.
• A great opportunity to review and reset quality standards approach.  A very interactive tutor with an engaging approach.

Inhouse course feedback (2026):

• Interactive session so everyone was engaged. Course covered content in good detail.
• Great interaction throughout the day and very knowledgeable.  Great availability of resources with plenty of time to ask questions.
• Very knowledgeable and friendly tutor.  Able to adapt experiences so they were relevant to our session.
• Really good, well put together and thought provoking. 
• Great knowledge of the standards and the ability to give practical examples.