COVID-19 secure workplace

We continue to offer a range of training options so that you can continue to learn and develop.

Online courses – We are delivering tutor-led training courses online. Find out more

Face-to-face training – from August we have resumed our one- and two-day training courses on site. We’ll be doing so while observing social distancing and safety measures. View programme. From October we expect to be able to deliver all of our full schedule of courses.

Book now with no risk – you can book on to our courses with the confidence that we will not charge cancellation or transfer fees if COVID-19 impacts on a future course date.

Tailored training – We also provide tailored training for your teams online or face to face

If you have any queries, email or call +44(0)1386 842104

Please view our training and development programmes listed below, and book with confidence .

Root cause analysis, live online tutor-led training course


19 October 2020


Members - £499 + VAT
Non-members - £680 + VAT



Benefits of attending

This online highly interactive course covers the background and definitions of Root Cause Analysis (RCA).   Issue 8 of the BRC Global Standard for Food Safety identifies the significance and importance of RCA and the requirements of the standards and legislation are explored.

Key clauses of this updated standard require effective root cause analysis to be documented and carried out.  Root cause analysis focuses on uncovering the true causes of problems rather than the symptoms.

Team selection and attributes of the RCA team will then enable attendees to better manage and understand their own organisations RCA system. The implementation of effective techniques as part of an organisation’s continual improvement loop and corrective actions are also highlighted.

This course would benefit an individual or group members from an organisation, right across the entire range of roles from Technical to Engineering, Manufacturing, Operations, Administration functions, Logistics and Management. 

This live, interactive online course will be delivered over the duration of one day, participants will be sent log in details for a WebEx Training session. 

Courses are limited to 9 people to ensure an interactive and engaging course for all participants.

Training Course content

  • Background
  • Understanding the Problem
  • Innovative thinking
  • Investigation
  • Root Cause Identification
  • Problem Elimination
  • Review

Participative case studies help to explain the problem-solving process as well as the identification and use of various RCA tools. Methods of root cause analysis such as Brainstorming, Ishikawa, Bowtie, Mind maps and 5 Whys are looked at, as are effective brainstorming techniques. Delegates will learn about the key stages of problem solving, and the human factors that impact on RCA.

Contributes towards delegates continuing professional development.

Delegate Feedback (August 2020)

  • Very good, engaging and informative, I like how it was interactive.
Event Director - Richard Leathers

Further information

Our training team will be happy to help with any enquiry on +44(0)1386 842104 or at

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