Root cause analysis, live online tutor-led training course


21 March 2024


Members - £599 + VAT
Non-members - £799 + VAT



Delegate Feedback (2022&2023):

  • The virtual training worked very well, much better than i thought due to the mix of interaction and listening/breaks.
  • Really engaging. They used good case studies that I could relate to in my own role.
  • Very experienced, could give great examples, spoke clearly and in a way that was easily understood.  Kept to the right pace and didnt rush/go too slow.
  • Very succesful, course was interactive and content and case studies were relevant to the objectives of the training.
  • Very successful. Very clear presentation and enough time given for exercises.

Benefits of attending

This online highly interactive course covers the background and definitions of Root Cause Analysis (RCA).   Issue 9 of the BRC Global Standard for Food Safety identifies the significance and importance of RCA and the requirements of the standards and legislation are explored.

Key clauses of this updated standard require effective root cause analysis to be documented and carried out.  Root cause analysis focuses on uncovering the true causes of problems rather than the symptoms.

Team selection and attributes of the RCA team will then enable attendees to better manage and understand their own organisations RCA system. The implementation of effective techniques as part of an organisation’s continual improvement loop and corrective actions are also highlighted.

This course would benefit an individual or group members from an organisation, right across the entire range of roles from Technical to Engineering, Manufacturing, Operations, Administration functions, Logistics and Management. 

This live, interactive online course will be delivered over the duration of one day (0900 - 1630 hours), participants will be sent log in details for a Microsoft Teams session. 


Training Course content

  • Background
  • Understanding the Problem
  • Innovative thinking
  • Investigation
  • Root Cause Identification
  • Problem Elimination
  • Review

Participative case studies help to explain the problem-solving process as well as the identification and use of various RCA tools. Methods of root cause analysis such as Brainstorming, Ishikawa, Bowtie, Mind maps and 5 Whys are looked at, as are effective brainstorming techniques. Delegates will learn about the key stages of problem solving, and the human factors that impact on RCA.

Contributes towards delegates continuing professional development.

This course can be customised and is available in house - please contact for more information.

Event Director - Matthew Dixon

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Further information

Our training team will be happy to help with any enquiry on +44(0)1386 842104 or at

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